Frequent Questions (FAQs)

Detailed Answers About Technology

Technology

I am not getting the recovery email for forgot password.

If you have attempted to recover your password but have not received the email, please check your spam folder.

If you have attempted to recover your password but have not received the email, please check your spam folder.

Posted  1 year  ago

I can't login to Classlink.

You can access Classlink here, or by clicking "Classlink" from the Parent or Student pages on the website. Be sure…

You can access Classlink here, or by clicking "Classlink" from the Parent or Student pages on the website. Be sure to use your username (first.last) and your password (last 4 digits of student ID).

Posted  1 year  ago

How do I access Google Classroom?

You can access programs like Google Classroom, Canvas, Outlook, etc., by logging into Classlink.

You can access programs like Google Classroom, Canvas, Outlook, etc., by logging into Classlink.

Posted  1 year  ago

In the Internet down?

Here is a helpful link. This page will let you see the status of all of our Life School digital systems.

What do I do if my child's device was broken or stolen?

Please send a note to tickets@lifeschools.net. Be sure to include details about your name, contact information, and technology situation. A…

Please send a note to tickets@lifeschools.net. Be sure to include details about your name, contact information, and technology situation. A technology representative will be in touch regarding repairs or replacement.

Posted  1 year  ago

Who do I contact for technical support?

Please send an email to tickets@lifeschools.net.

Please send an email to tickets@lifeschools.net.

Posted  1 year  ago

I don't think my child has access to Classlink.

Classlink uses a single sign-on service that ties to the student account. You can login to Classlink using the same…

Classlink uses a single sign-on service that ties to the student account. You can login to Classlink using the same username (first.last) and password (last 4 digits of your student ID). If your student can access his or her device and email but not Classlink, please send an email to tickets@lifeschools.net.

Posted  1 year  ago

What kind of devices do students receive?

Students in grades K-2 receive a Chrome Tablet. Students in grades 3-12 receive a Chromebook.

Students in grades K-2 receive a Chrome Tablet. Students in grades 3-12 receive a Chromebook.

Posted  1 year  ago

Does Life School offer hotspots?

Life School offers Internet hotspots for families who need Internet at home.

Life School offers Internet hotspots for families who need Internet at home.

Posted  1 year  ago

How do students login to Google Classroom?

You can login by visiting here using the same credentials used to log into your devices and email. A link to Google…

You can login by visiting here using the same credentials used to log into your devices and email. A link to Google Classroom is also available in your Classlink portal.

Posted  1 year  ago

I'm not able to login.

For students, please check to make sure you are using the correct username (first.last) and password (last 4 digits of…

For students, please check to make sure you are using the correct username (first.last) and password (last 4 digits of your student ID). If the issue persists, you may submit a ticket through our help desk platform: HappyFox.

For staff, please use your standard login information. If you are unable to access your accounts, you may submit a ticket through our help desk platform: HappyFox.

Posted  1 year  ago

Do students take devices home each night?

Students in grades 7-12 take devices home. Grades K-6 have the option to take the devices home each day. Teachers…

Students in grades 7-12 take devices home. Grades K-6 have the option to take the devices home each day. Teachers or campuses may choose to require home usage for grades 3-6. No required assignments for devices will be issued to K-2 students. The full details are available in the 2022-2023 One-to-One Guidelines.

Posted  1 year  ago

Can students use their phones during school hours?

The current device policy can be found in the Parent and Student Handbook.

The current device policy can be found in the Parent and Student Handbook.

Posted  1 year  ago

When does my child obtain their device?

The distribution process varies by campus. To find out the dates and times for your campus, you can contact your…

The distribution process varies by campus. To find out the dates and times for your campus, you can contact your campus from the contact information page.

Posted  1 year  ago
132 East Ovilla Road, Suite A, Red Oak, TX 75154 – 469.850.5433 – F: 469.850.5434

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